Refund Policy

1. Credit refunds are automatic

If a generation fails for any reason on our side, or is blocked by content moderation, the credits it cost are refunded automatically to your balance — usually within seconds, always without a support ticket. The app tells you in the thread when this happens.

2. Subscription refunds

We'll refund a monthly subscription charge if both of these are true:

• you ask within 14 days of the charge, and
• you've used less than 20% of that month's credit grant.

Refunds go back to the original payment method via Stripe and end the subscription. Outside those conditions, refunds are at our discretion — write to us anyway and explain; we're reasonable.

3. Trials

Trials are free until they convert: cancel before the 7 days are up and no charge happens, so there's nothing to refund. If you forgot to cancel and haven't meaningfully used the first paid month, the 14-day rule above applies.

4. How to request one

Email support@rovibe.net from your account email with the approximate charge date. We reply within 2 business days; approved refunds typically appear on your statement in 5–10 business days depending on your bank.